Oxahost - Notice history

The disruption was traced back to a network hardware issue, specifically an intermittent failure on a top-of-rack switch uplink. While redundant secondary paths prevented a total blackout, a subset of servers experienced brief packet loss and latency spikes. On-site network engineers quickly isolated the faulty hardware and are actively deploying a replacement component to restore full, seamless operational stability.

Following rigorous efforts by our engineering team, we determined that restoring the crashed MySQL 10 instance to its previous state was not technically feasible. To ensure platform stability, we executed our DRP and successfully restored our system utilizing yesterday's backup.

We recognize the severity of this outage for our customers. In accordance with our SLA commitments, we are offering one free month of service to all impacted accounts. Please contact our Support department directly to initiate your SLA credit request before next 14 days.

We are continuing to execute our mitigation plan for this ongoing incident. Following an unexpected crash of the MySQL database instance, our team has initiated standard recovery procedures to safely restore full service functionality. We will provide further updates as recovery progresses.

Power has been fully restored at the Tunis Datacenter, and all services are back online. We sincerely apologize for any inconvenience caused.

Following 24 hours of continuous monitoring confirming full network stability, this incident is now officially closed.

A comprehensive incident report will be published on our blog within the next 48 hours. This post will detail the root cause of the upstream operator outage and outline the technical measures we are implementing to prevent this type of issue in the future. Thank you for your patience.

Uplink has been stable for more than two hours now. We are continuing to monitor the situation closely, and if there are no further interruptions, we will close the incident. Thank you again for your patience!

Our upstream telecom partner has confirmed they are mitigating a large-scale Distributed Denial of Service (DDoS) attack targeting the national network backbone. The provider is actively working on mitigation strategies, but some disruptions continue. We sincerely apologize for the impact on your services and appreciate your patience as we navigate this major infrastructure event.

We are experiencing a reoccurrence of service disruptions. Our team is actively investigating the incident and will provide updates as they become available.

Upstream carrier issue identified and mitigated by the operator. We are currently in the monitoring phase to verify full recovery.

We identified a hardware issue.

We implemented a fix and are currently monitoring the result.