Oxahost - Notice history

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Aug 2026

No notices reported this month

Jul 2026

Connectivity issues in Rack 02 in DC Ben Arous
ResolvedPartial outage42 minutes
  • ResolvedUTC

    The disruption was traced back to a network hardware issue, specifically an intermittent failure on a top-of-rack switch uplink. While redundant secondary paths prevented a total blackout, a subset of servers experienced brief packet loss and latency spikes. On-site network engineers quickly isolated the faulty hardware and are actively deploying a replacement component to restore full, seamless operational stability.

  • InvestigatingUTC
    We are currently investigating this incident.
cPanel accounts could not connect to Remote MySQL Server 10
ResolvedPartial outage4 hours 13 minutes
  • ResolvedUTC

    Following rigorous efforts by our engineering team, we determined that restoring the crashed MySQL 10 instance to its previous state was not technically feasible. To ensure platform stability, we executed our DRP and successfully restored our system utilizing yesterday's backup.

    We recognize the severity of this outage for our customers. In accordance with our SLA commitments, we are offering one free month of service to all impacted accounts. Please contact our Support department directly to initiate your SLA credit request before next 14 days.

  • UpdateUTC
    We are continuing to work on a fix for this incident.
  • IdentifiedUTC

    We are continuing to execute our mitigation plan for this ongoing incident. Following an unexpected crash of the MySQL database instance, our team has initiated standard recovery procedures to safely restore full service functionality. We will provide further updates as recovery progresses.

  • InvestigatingUTC
    We are currently investigating this incident.
Partial power disruption – Tunis Datacenter
ResolvedPartial outage11 minutes
  • ResolvedUTC

    Power has been fully restored at the Tunis Datacenter, and all services are back online. We sincerely apologize for any inconvenience caused.

  • InvestigatingUTC
    We are currently investigating this incident.
JUL12
Secondary Internet Uplink Deployment at DC4 Tunis
CompletedMaintenance2 hours
  • Completed12 Jul 2026 at 2:00 AMUTC
    Maintenance has completed successfully
  • In progress12 Jul 2026 at 12:00 AMUTC
    Maintenance is now in progress
  • Planned9 Jul 2026 at 11:24 AMUTC

    As part of our infrastructure resilience plan, Oxahost will be performing a critical network upgrade to integrate a second independent Internet uplink. This deployment introduces carrier-level redundancy, eliminating single points of failure and protecting your services against future upstream provider outages.

    During this window, our engineering team will route and test the new configuration. Please expect the following network behavior:

    • Performance Degradation: Network performance may be temporarily degraded during the testing phases.

    • Connectivity Fluctuations: You may experience intermittent packet loss, increased latency, or brief micro-cuts as traffic converges onto the new path.

    • Server & Data Integrity: This maintenance is strictly at the network layer. Your servers, applications, and data will remain fully intact and running.

    We apologize for this temporary disruption, which is necessary to significantly harden our network infrastructure against future backbone failures. Real-time progress updates will be posted here.

Jun 2026

Upstream connectivity issues
Resolved30 hours 14 minutes
  • ResolvedUTC

    Following 24 hours of continuous monitoring confirming full network stability, this incident is now officially closed.

    A comprehensive incident report will be published on our blog within the next 48 hours. This post will detail the root cause of the upstream operator outage and outline the technical measures we are implementing to prevent this type of issue in the future. Thank you for your patience.

  • MonitoringUTC

    Uplink has been stable for more than two hours now. We are continuing to monitor the situation closely, and if there are no further interruptions, we will close the incident. Thank you again for your patience!

  • UpdateUTC

    Our upstream telecom partner has confirmed they are mitigating a large-scale Distributed Denial of Service (DDoS) attack targeting the national network backbone. The provider is actively working on mitigation strategies, but some disruptions continue. We sincerely apologize for the impact on your services and appreciate your patience as we navigate this major infrastructure event.

  • IdentifiedUTC

    We are experiencing a reoccurrence of service disruptions. Our team is actively investigating the incident and will provide updates as they become available.

  • MonitoringUTC

    Upstream carrier issue identified and mitigated by the operator. We are currently in the monitoring phase to verify full recovery.

  • InvestigatingUTC
    We are currently investigating this incident.
Some virtual servers are offline on COMPUTE 20
ResolvedPartial outage2 hours 14 minutes
  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We identified a hardware issue.

    We implemented a fix and are currently monitoring the result.

  • InvestigatingUTC
    We are currently investigating this incident.
JUN9
Client Portal Upgrade
CompletedMaintenance26 minutes
  • Completed9 Jun 2026 at 11:26 PMUTC
    Maintenance has completed successfully.
  • In progress9 Jun 2026 at 11:00 PMUTC
    Maintenance is now in progress
  • Planned9 Jun 2026 at 11:00 PMUTC

    We will be performing a routine system update on our primary account management platform to improve security, system stability, and overall performance.

    What to Expect During the Update:

    • Client Area Impact: The client area, billing portal, and support ticketing system will be temporarily unavailable. You will not be able to log in, pay invoices, or open tickets through the dashboard during this window.

    • Your Websites & Servers: All active hosting services, websites, VPS, and dedicated servers will remain completely unaffected. Your sites will stay online and fully accessible to your visitors.

    • Data & Backups: All client data, invoices, and settings are fully backed up and completely secure.

    What You Should Do:

    Recommendation: If you have urgent billing transactions or non-critical support requests, please try to complete them before the maintenance window begins.

    If you encounter a critical emergency during this period, you can still reach our support team directly at [email protected] and +216 31 376 473

    Thank you for your patience and understanding as we work to upgrade our infrastructure and provide you with a better experience.

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