Duration: 2 hours

Affected Components: DC4 : Tunis - Tunisia

Jul 9, 11:24:03 GMT+0
Identifié - As part of our infrastructure resilience plan, Oxahost will be performing a critical network upgrade to integrate a second independent Internet uplink. This deployment introduces carrier-level redundancy, eliminating single points of failure and protecting your services against future upstream provider outages. During this window, our engineering team will route and test the new configuration. Please expect the following network behavior: * **Performance Degradation:** Network performance may be temporarily degraded during the testing phases. * **Connectivity Fluctuations:** You may experience **intermittent packet loss, increased latency, or brief micro-cuts** as traffic converges onto the new path. * **Server & Data Integrity:** This maintenance is strictly at the network layer. Your servers, applications, and data will remain fully intact and running. We apologize for this temporary disruption, which is necessary to significantly harden our network infrastructure against future backbone failures. Real-time progress updates will be posted here..

Jul 12, 00:00:01 GMT+0
Identifié - La maintenance est en cours.

Jul 12, 02:00:00 GMT+0
Terminé - La maintenance s'est terminée avec succès.

Duration: 1 day, 6 hours and 15 minutes

Affected Components: DC4 : Tunis - Tunisia

Jun 25, 05:55:37 GMT+0
Détecté - We are currently investigating this incident..

Jun 25, 06:43:05 GMT+0
Surveillé - Upstream carrier issue identified and mitigated by the operator. We are currently in the monitoring phase to verify full recovery..

Jun 25, 07:12:00 GMT+0
Identifié - We are experiencing a reoccurrence of service disruptions. Our team is actively investigating the incident and will provide updates as they become available. .

Jun 25, 10:02:44 GMT+0
Identifié - Our upstream telecom partner has confirmed they are mitigating a large-scale Distributed Denial of Service (DDoS) attack targeting the national network backbone. The provider is actively working on mitigation strategies, but some disruptions continue. We sincerely apologize for the impact on your services and appreciate your patience as we navigate this major infrastructure event..

Jun 25, 13:44:44 GMT+0
Surveillé - Uplink has been stable for more than two hours now. We are continuing to monitor the situation closely, and if there are no further interruptions, we will close the incident. Thank you again for your patience!.

Jun 26, 12:10:36 GMT+0
Résolu - Following 24 hours of continuous monitoring confirming full network stability, this incident is now officially closed. A comprehensive incident report will be published on our blog within the next 48 hours. This post will detail the root cause of the upstream operator outage and outline the technical measures we are implementing to prevent this type of issue in the future. Thank you for your patience..

Duration: 2 hours and 14 minutes

Affected Components: Virtual Private Servers

Jun 11, 03:23:02 GMT+0
Résolu - This incident has been resolved..

Jun 11, 01:08:51 GMT+0
Détecté - We are currently investigating this incident..

Jun 11, 02:39:32 GMT+0
Surveillé - We identified a hardware issue. We implemented a fix and are currently monitoring the result..

Duration: 26 minutes

Affected Components: Site Web Oxahost, Plateforme partenaires Oxahost et API revendeur, Assistance et ligne d'assistance Oxahost

Jun 9, 23:00:00 GMT+0
Identifié - We will be performing a routine system update on our primary account management platform to improve security, system stability, and overall performance. ### What to Expect During the Update: * **Client Area Impact:** The client area, billing portal, and support ticketing system will be temporarily unavailable. You will not be able to log in, pay invoices, or open tickets through the dashboard during this window. * **Your Websites & Servers:** **All active hosting services, websites, VPS, and dedicated servers will remain completely unaffected.** Your sites will stay online and fully accessible to your visitors. * **Data & Backups:** All client data, invoices, and settings are fully backed up and completely secure. ### What You Should Do: > **Recommendation:** If you have urgent billing transactions or non-critical support requests, please try to complete them before the maintenance window begins. If you encounter a critical emergency during this period, you can still reach our support team directly at [**help@oxahost.support**](mailto:help@oxahost.support) **and +216 31 376 473** Thank you for your patience and understanding as we work to upgrade our infrastructure and provide you with a better experience. ### .

Jun 9, 23:00:01 GMT+0
Identifié - La maintenance est en cours.

Jun 9, 23:26:18 GMT+0
Terminé - Maintenance has completed successfully..

Duration: 1 hour

Affected Components: DC 1 : Mannouba - Tunisie

May 7, 00:00:00 GMT+0
Identifié - Upstream network maintenance (Ooredoo Tunisia) is scheduled for Thursday, May 7, 2026, between 01:00 AM and 02:00 AM (GMT+1). During this window, services hosted exclusively in our Agba/Mannouba Datacenter may experience several minutes of downtime or degraded performance due to router restarts. All other locations will operate normally. Thank you for your patience..

May 7, 00:00:01 GMT+0
Identifié - La maintenance est en cours.

May 7, 01:00:00 GMT+0
Terminé - La maintenance s'est terminée avec succès.

Duration: 4 hours and 23 minutes

Affected Components: DC 1 : Mannouba - Tunisie

Dec 19, 11:21:16 GMT+0
Résolu - The incident is now fully resolved. Following the implemented fix, we have completed more than 3-hour observation window with no further performance degradation or service interruptions. System metrics have returned to baseline, and all services are operating normally..

Dec 19, 06:58:29 GMT+0
Détecté - We are currently experiencing intermittent connectivity issues within our **DC2 Data Center** affecting services routed through **Ooredoo**..

Dec 19, 07:58:55 GMT+0
Surveillé - Operator "Ooredoo" has implemented a fix and services are back to normal, we are currently monitoring the result..

Duration: 4 days

Affected Components: Site Web Oxahost, Plateforme partenaires Oxahost et API revendeur, Assistance et ligne d'assistance Oxahost, , , Domains API & Billing, Oxahost Systems → Domains →

Dec 2, 02:00:00 GMT+0
Identifié - We are currently performing a mega update affecting the client area. All other services remain fully operational. Our team is working to restore access as quickly as possible. Thank you for your understanding..

Dec 2, 14:00:00 GMT+0
Identifié - Our systems have been successfully updated. Thank you for your patience. You can now use our support ticketing system without any issues. We’re continuously working to enhance our services and provide you with an even better experience. If you encounter any problems or notice any misconfigurations, please don’t hesitate to contact our support team..

Dec 6, 02:00:00 GMT+0
Terminé - Maintenance has completed successfully..

Duration: 7 hours and 55 minutes

Affected Components: Virtual Private Servers

Jun 5, 11:10:00 GMT+0
Surveillé - We implemented a fix and are currently monitoring the result..

Jun 5, 05:14:44 GMT+0
Détecté - We are observing degraded performance on the COMPUTE10 VPS node. Affected virtual machines may experience higher CPU load, slower I/O, or intermittent time-outs. Our engineering team is actively running diagnostics to identify the root cause and mitigate the impact. No other compute nodes are affected at this time. We will provide an update soon if we have new information. Thank you for your patience and understanding..

Jun 5, 13:10:00 GMT+0
Résolu - This incident has been resolved..

Duration: 4 hours and 5 minutes

Affected Components: Site Web Oxahost

Jun 5, 01:00:00 GMT+0
Identifié - We are currently performing an update affecting the client area. All other services remain fully operational. Our team is working to restore access as quickly as possible. Thank you for your understanding..

Jun 5, 05:05:25 GMT+0
Terminé - Maintenance has completed successfully..

Duration: 4 hours

Affected Components: Site Web Oxahost, Assistance et ligne d'assistance Oxahost, Plateforme partenaires Oxahost et API revendeur

May 1, 03:00:00 GMT+0
Terminé - La maintenance s'est terminée avec succès.

Apr 30, 23:00:00 GMT+0
Identifié - Nous effectuerons des travaux programmés pour améliorer notre système. Pendant cette période de maintenance, l'espace client et le site de commande d'Oxahost seront indisponibles pendant environ 4 heures. Cette mise à jour n'affectera pas les sites Web, les serveurs ou les domaines de nos clients. Nous nous excusons pour la gêne occasionnée et vous remercions de votre patience pendant que nous améliorons nos services. Merci de votre compréhension. Si vous avez des questions, veuillez contacter notre équipe support par téléphone / LiveChat. Maintenance reportée pour Jeudi 6 Février 2025..

Duration: 12 hours and 1 minute

Affected Components: DC 1 : Ben Arous - Tunisia

Dec 20, 00:00:00 GMT+0
Surveillé - Boucle de commutation détectée. Nous avons remplacé le matériel et résolu le problème. Nous surveillons maintenant de près pendant 8 heures. Nous vous prions de nous excuser pour la gêne occasionnée..

Dec 19, 21:35:48 GMT+0
Détecté - Nous enquêtons actuellement sur cet incident..

Dec 20, 09:37:03 GMT+0
Résolu - Aucune interruption constatée. Depuis plus de 8 heures. Incident clos..

Duration: 2 hours

Affected Components: Assistance et ligne d'assistance Oxahost

Dec 5, 19:00:00 GMT+0
Terminé - La maintenance s'est terminée avec succès.

Dec 5, 17:00:00 GMT+0
Identifié - Nous tenons à vous informer que nous effectuerons une maintenance programmée afin de mettre à jour nos systèmes de hotline chez Oxahost. Cette opération vise à améliorer la qualité de notre support téléphonique et à vous offrir un service encore plus performant. **Services impactés :** * Les numéros de hotline suivants seront temporairement indisponibles pendant la maintenance : * **(00216) 36 011 291** * **(00216) 36 011 290** **Alternatives de contact pendant la maintenance :** * **Système de tickets** : via votre espace client sur notre site web. * **Email (pour les clients actifs uniquement)** : vous pouvez nous écrire à l'adresse [help@oxahost.support](mailto:help@oxahost.support) * **Chat en ligne** : disponible sur notre site pour une assistance en temps réel. Nous nous excusons pour tout désagrément occasionné et vous remercions de votre compréhension. Notre équipe fait le nécessaire pour rétablir les services dans les plus brefs délais. Cordialement,.

Dec 5, 17:00:01 GMT+0
Identifié - La maintenance est en cours.

Duration: 6 hours and 3 minutes

Affected Components: Virtual Private Servers, DC 1 : Mannouba - Tunisie

Aug 10, 15:08:53 GMT+0
Résolu - Après avoir surveillé de près les services pendant une période de 5 heures, nous sommes heureux de confirmer que le système est stable et qu'aucun autre problème n'a été détecté. Nous sommes convaincus que la situation a été entièrement résolue et nous clôturons cet incident. Si vous avez des inquiétudes, n'hésitez pas à contacter notre équipe d'assistance. Merci pour votre patience et votre compréhension..

Aug 10, 09:06:00 GMT+0
Détecté - Nous enquêtons actuellement sur cet incident..

Aug 10, 09:49:00 GMT+0
Surveillé - Nous avons identifié une panne matérielle au sein de l'hyperviseur, qui a depuis été remplacé par nos ingénieurs du centre de données. Tous les services sont désormais pleinement opérationnels et nous surveillons activement la situation pour garantir la stabilité continue..

Duration: 2 hours

Affected Components: DC 1 : Mannouba - Tunisie

Jun 24, 00:30:01 GMT+0
Identifié - La maintenance est en cours.

Jun 24, 00:30:00 GMT+0
Identifié - **Activité de Maintenance:** Mise à niveau des routeurs et des pare-feu **Description :** Nous effectuerons une maintenance planifiée pour mettre à niveau nos routeurs et pare-feu dans le centre de données de Mannouba, spécifiquement dans les racks 1 et 2\. Cette mise à niveau essentielle améliorera la sécurité et la performance de notre infrastructure réseau. **Impact :** Pendant cette fenêtre de maintenance, il pourrait y avoir une interruption de service d'environ 10 à 30 minutes. Certains services hébergés sur notre réseau pourraient être temporairement indisponibles durant cette période. **Principales mises à niveau :** * Mise à jour des firmwares de nos routeurs et pare-feu pour améliorer la sécurité du réseau. * Ajout d'un nouveau fournisseur Internet pour le basculement de l'uplink avec Orange Tunisie. Nous nous excusons pour tout inconvénient que cela pourrait causer et apprécions votre compréhension et votre patience pendant que nous travaillons à l'amélioration de nos services. Si vous avez des questions ou besoin d'assistance supplémentaire, veuillez contacter notre équipe de support. Merci pour votre coopération. **Équipe Oxahost**.

Jun 24, 01:24:59 GMT+0
Terminé - Nous sommes heureux de vous informer que la maintenance programmée a été réalisée avec succès. Le temps d'arrêt total n'a été que de 5 minutes, de 01h47 à 01h52 (UTC+1). Merci pour votre patience et votre compréhension..

Duration: 7 hours and 27 minutes

Affected Components: Virtual Private Servers

Mar 26, 01:25:26 GMT+0
Résolu - A reboot has been performed, the server responds to ping again. Our engineers will do what is necessary to find out the cause of the problem and resolve it..

Mar 26, 01:18:00 GMT+0
Détecté - Our technicians have scheduled an immediate intervention..

Duration: 2 days and 12 hours

Affected Components: cPanel /WHM Shared Hosting

Mar 23, 03:08:00 GMT+0
Résolu - The performance degradation issue on the [CP9.TN.OXA.HOST](http://CP9.TN.OXA.HOST) cPanel hosting server has been resolved, and the server is now stable. **Root Cause** The issue was identified as being caused by a full backup, which affected the server performance. **Resolution** Backup settings will be adapted to prevent similar incidents in the future and ensure that server performance is not impacted..

Mar 23, 02:43:00 GMT+0
Identifié - The performance degradation issue on the [CP9.TN.OXA.HOST](http://CP9.TN.OXA.HOST) cPanel hosting server has been resolved. The server is now under monitoring to ensure stability. **Next Steps** 1. Continue monitoring the server to ensure that the performance remains stable. 2. Conduct a post-incident review to identify the root cause and implement preventive measures..

Mar 23, 02:08:00 GMT+0
Détecté - We are currently experiencing performance degradation on the [CP9.TN.OXA.HOST](http://CP9.TN.OXA.HOST) cPanel hosting server for shared hosting services. **Impact** * Users may experience slow loading times and delays in accessing their websites and cPanel. * This may affect the overall user experience for our shared hosting customers. **Next Steps** 1. Identify the root cause of the performance degradation. 2. Implement necessary fixes to restore normal server performance. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly..

Duration: 17 days

Affected Components: Domains API & Billing

Mar 20, 17:34:00 GMT+0
Identifié - We have identified that the problem is general across all .CI domains, indicating a broader issue with NIC .CI whois server. **Next Steps** \- Continue monitoring the situation for any changes. \- Collaborate with NIC CI to resolve the issue. \- Provide regular updates on the status of the incident..

Mar 25, 09:34:00 GMT+0
Résolu - Problem is now resolved by NIC CI tech team. Registrations and Whois are back online..

Mar 20, 13:34:00 GMT+0
Détecté - **Issue** We are currently experiencing timeouts when attempting to connect to the whois server for .CI domains. **Impact** Users may experience delays or failures when performing whois lookups for .CI domains. This may impact our ability to provide accurate domain registration information for .CI domains..