Oxahost Status - Incident history https://oxahost-status.com Oxahost Fri, 19 Dec 2025 06:58:29 +0000 Urgent Network Notice: Connectivity Issues in DC2 (Ooredoo) Type: Incident Duration: 4 hours and 23 minutes Affected Components: DC2: Mannouba-Tunisia Dec 19, 11:21:16 GMT+0 - Resolved - The incident is now fully resolved. Following the implemented fix, we have completed more than 3-hour observation window with no further performance degradation or service interruptions. System metrics have returned to baseline, and all services are operating normally. Dec 19, 06:58:29 GMT+0 - Investigating - We are currently experiencing intermittent connectivity issues within our **DC2 Data Center** affecting services routed through **Ooredoo**. Dec 19, 07:58:55 GMT+0 - Monitoring - Operator "Ooredoo" has implemented a fix and services are back to normal, we are currently monitoring the result. Type: Incident

Duration: 4 hours and 23 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>11:21:16</var> GMT+0</small><br><strong>Resolved</strong> - The incident is now fully resolved. Following the implemented fix, we have completed more than 3-hour observation window with no further performance degradation or service interruptions. System metrics have returned to baseline, and all services are operating normally..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>06:58:29</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing intermittent connectivity issues within our **DC2 Data Center** affecting services routed through **Ooredoo**..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>07:58:55</var> GMT+0</small><br><strong>Monitoring</strong> - Operator "Ooredoo" has implemented a fix and services are back to normal, we are currently monitoring the result..</p> ]]> Fri, 19 Dec 2025 06:58:29 +0000 https://oxahost-status.com/incident/cmjciquer026hd9baqw8qj30h https://oxahost-status.com/incident/cmjciquer026hd9baqw8qj30h Oxahost Client Area Update Type: Maintenance Duration: 4 days Affected Components: Oxahost Website, Oxahost Partners Platform & Reseller API, Oxahost Hotline & Support, , , Domains API & Billing, Oxahost Systems → Domains → Dec 2, 02:00:00 GMT+0 - Identified - We are currently performing a mega update affecting the client area. All other services remain fully operational. Our team is working to restore access as quickly as possible. Thank you for your understanding. Dec 2, 14:00:00 GMT+0 - Identified - Our systems have been successfully updated. Thank you for your patience. You can now use our support ticketing system without any issues. We’re continuously working to enhance our services and provide you with an even better experience. If you encounter any problems or notice any misconfigurations, please don’t hesitate to contact our support team. Dec 6, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 4 days

Affected Components: , , , , ,

<p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently performing a mega update affecting the client area. All other services remain fully operational. Our team is working to restore access as quickly as possible. Thank you for your understanding..</p> <p><small>Dec <var data-var='date'> 2</var>, <var data-var='time'>14:00:00</var> GMT+0</small><br><strong>Identified</strong> - Our systems have been successfully updated. Thank you for your patience. You can now use our support ticketing system without any issues. We’re continuously working to enhance our services and provide you with an even better experience. If you encounter any problems or notice any misconfigurations, please don’t hesitate to contact our support team..</p> <p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Tue, 2 Dec 2025 02:00:00 +0000 https://oxahost-status.com/maintenance/cmio3cpbs01wfk25ffi9d6vff https://oxahost-status.com/maintenance/cmio3cpbs01wfk25ffi9d6vff Degraded Performance – COMPUTE10 VPS Node Type: Incident Duration: 7 hours and 55 minutes Affected Components: Virtual Private Servers Jun 5, 11:10:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 5, 05:14:44 GMT+0 - Investigating - We are observing degraded performance on the COMPUTE10 VPS node. Affected virtual machines may experience higher CPU load, slower I/O, or intermittent time-outs. Our engineering team is actively running diagnostics to identify the root cause and mitigate the impact. No other compute nodes are affected at this time. We will provide an update soon if we have new information. Thank you for your patience and understanding. Jun 5, 13:10:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 7 hours and 55 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>11:10:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>05:14:44</var> GMT+0</small><br><strong>Investigating</strong> - We are observing degraded performance on the COMPUTE10 VPS node. Affected virtual machines may experience higher CPU load, slower I/O, or intermittent time-outs. Our engineering team is actively running diagnostics to identify the root cause and mitigate the impact. No other compute nodes are affected at this time. We will provide an update soon if we have new information. Thank you for your patience and understanding..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>13:10:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 5 Jun 2025 05:14:44 +0000 https://oxahost-status.com/incident/cmbix9ndf0002131mp2s8mtb9 https://oxahost-status.com/incident/cmbix9ndf0002131mp2s8mtb9 Maintenance Type: Maintenance Duration: 4 hours and 5 minutes Affected Components: Oxahost Website Jun 5, 01:00:00 GMT+0 - Identified - We are currently performing an update affecting the client area. All other services remain fully operational. Our team is working to restore access as quickly as possible. Thank you for your understanding. Jun 5, 05:05:25 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 4 hours and 5 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We are currently performing an update affecting the client area. All other services remain fully operational. Our team is working to restore access as quickly as possible. Thank you for your understanding..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>05:05:25</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Thu, 5 Jun 2025 01:00:00 +0000 https://oxahost-status.com/maintenance/cmbipvvzi000gttrz51y8m87j https://oxahost-status.com/maintenance/cmbipvvzi000gttrz51y8m87j Operations System Major Update Type: Maintenance Duration: 4 hours Affected Components: Oxahost Website, Oxahost Hotline & Support, Oxahost Partners Platform & Reseller API May 1, 03:00:00 GMT+0 - Completed - Maintenance has completed successfully Apr 30, 23:00:00 GMT+0 - Identified - **Scheduled Maintenance Notice** We will be performing important system upgrades, which will temporarily make the Client Area unavailable for approximately 4 hours. During this period, you will not be able to submit tickets online. If you require assistance, please reach out via phone or live chat. Websites, servers, and domains will remain unaffected. We appreciate your understanding and will do our best to minimize the downtime. Thank you for your cooperation. Type: Maintenance

Duration: 4 hours

Affected Components: , ,

<p><small>May <var data-var='date'> 1</var>, <var data-var='time'>03:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - **Scheduled Maintenance Notice** We will be performing important system upgrades, which will temporarily make the Client Area unavailable for approximately 4 hours. During this period, you will not be able to submit tickets online. If you require assistance, please reach out via phone or live chat. Websites, servers, and domains will remain unaffected. We appreciate your understanding and will do our best to minimize the downtime. Thank you for your cooperation..</p> ]]> Wed, 30 Apr 2025 23:00:00 +0000 https://oxahost-status.com/maintenance/cm69mq3yp0006bazbe5s5pf01 https://oxahost-status.com/maintenance/cm69mq3yp0006bazbe5s5pf01 Some servers are down on TN-DC1 Type: Incident Duration: 12 hours and 1 minute Affected Components: DC1: Ben Arous-Tunisia Dec 20, 00:00:00 GMT+0 - Monitoring - Switch loop detected. We replaced hardware and resolved the issue. Now we intensively monitor for 8 hours. We're sorry for any inconvenience. Dec 19, 21:35:48 GMT+0 - Investigating - We are currently investigating this incident. Dec 20, 09:37:03 GMT+0 - Resolved - No downtime observed. Since more than 8 hours. Incident closed. Type: Incident

Duration: 12 hours and 1 minute

Affected Components:

<p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Monitoring</strong> - Switch loop detected. We replaced hardware and resolved the issue. Now we intensively monitor for 8 hours. We're sorry for any inconvenience..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>21:35:48</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Dec <var data-var='date'> 20</var>, <var data-var='time'>09:37:03</var> GMT+0</small><br><strong>Resolved</strong> - No downtime observed. Since more than 8 hours. Incident closed..</p> ]]> Thu, 19 Dec 2024 21:35:48 +0000 https://oxahost-status.com/incident/cm4vuc7kx0006khsc679eiyys https://oxahost-status.com/incident/cm4vuc7kx0006khsc679eiyys Hotline systems update Type: Maintenance Duration: 2 hours Affected Components: Oxahost Hotline & Support Dec 5, 19:00:00 GMT+0 - Completed - Maintenance has completed successfully Dec 5, 17:00:00 GMT+0 - Identified - We would like to inform you that we will be performing scheduled maintenance to update our hotline systems at Oxahost. This operation aims to improve the quality of our telephone support and offer you even better service. **Affected Services:** The following hotline numbers will be temporarily unavailable during the maintenance: * **(00216) 36 011 291** * **(00216) 36 011 290** **Alternative Contact Methods During the Maintenance:** * **Ticket System**: Via your client area on our website. * **Email (for active clients only)**: You can write to us at [help@oxahost.support](mailto:help@oxahost.support) * **Online Chat**: Available on our site for real-time assistance. We apologize for any inconvenience caused and thank you for your understanding. Our team is doing everything necessary to restore services as soon as possible. Dec 5, 17:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:00:00</var> GMT+0</small><br><strong>Identified</strong> - We would like to inform you that we will be performing scheduled maintenance to update our hotline systems at Oxahost. This operation aims to improve the quality of our telephone support and offer you even better service. **Affected Services:** The following hotline numbers will be temporarily unavailable during the maintenance: * **(00216) 36 011 291** * **(00216) 36 011 290** **Alternative Contact Methods During the Maintenance:** * **Ticket System**: Via your client area on our website. * **Email (for active clients only)**: You can write to us at [help@oxahost.support](mailto:help@oxahost.support) * **Online Chat**: Available on our site for real-time assistance. We apologize for any inconvenience caused and thank you for your understanding. Our team is doing everything necessary to restore services as soon as possible..</p> <p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>17:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Thu, 5 Dec 2024 17:00:00 +0000 https://oxahost-status.com/maintenance/cm4bc921l001l4kofso0o7xyi https://oxahost-status.com/maintenance/cm4bc921l001l4kofso0o7xyi Some VPS are unreachable on COMPUTE7 Type: Incident Duration: 6 hours and 3 minutes Affected Components: Virtual Private Servers, DC2: Mannouba-Tunisia Aug 10, 15:08:53 GMT+0 - Resolved - After closely monitoring the services for a period of 5 hours, we are pleased to confirm that the system is stable with no further issues detected. We are confident that the situation has been fully resolved, and we are closing this incident. Should any concerns arise, please don't hesitate to reach out to our support team. Thank you for your patience and understanding. Aug 10, 09:06:00 GMT+0 - Investigating - We are currently investigating this incident. Aug 10, 09:49:00 GMT+0 - Monitoring - We identified a hardware failure within the hypervisor, which has since been replaced by our data center engineers. All services are now fully operational, and we are actively monitoring the situation to ensure continued stability. Type: Incident

Duration: 6 hours and 3 minutes

Affected Components: ,

<p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>15:08:53</var> GMT+0</small><br><strong>Resolved</strong> - After closely monitoring the services for a period of 5 hours, we are pleased to confirm that the system is stable with no further issues detected. We are confident that the situation has been fully resolved, and we are closing this incident. Should any concerns arise, please don't hesitate to reach out to our support team. Thank you for your patience and understanding..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>09:06:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Aug <var data-var='date'> 10</var>, <var data-var='time'>09:49:00</var> GMT+0</small><br><strong>Monitoring</strong> - We identified a hardware failure within the hypervisor, which has since been replaced by our data center engineers. All services are now fully operational, and we are actively monitoring the situation to ensure continued stability..</p> ]]> Sat, 10 Aug 2024 09:06:00 +0000 https://oxahost-status.com/incident/clznwjgxk137426ifohfikowd6k https://oxahost-status.com/incident/clznwjgxk137426ifohfikowd6k Infrastructure Enhancement: Routers and Firewalls Upgrade / Addition of New Internet Provider Uplink Failover Type: Maintenance Duration: 2 hours Affected Components: DC2: Mannouba-Tunisia Jun 24, 00:30:01 GMT+0 - Identified - Maintenance is now in progress Jun 24, 00:30:00 GMT+0 - Identified - We will be conducting scheduled maintenance to upgrade our routers and firewalls in the Mannouba datacenter, specifically in Rack 1 and Rack 2\. This essential upgrade will enhance the security and performance of our network infrastructure. **Impact:** During this maintenance window, there may be a potential downtime of approximately 10 to 30 minutes. Some services hosted on our network might be temporarily unavailable during this period. **Main Upgrades:** * Upgrading the firmware of our routers and firewalls to improve network security. * Adding a new internet provider for uplink failover from Orange Tunisia. We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to improve our services. If you have any questions or need further assistance, please contact our support team. Thank you for your cooperation. **Oxahost Team** Jun 24, 01:24:59 GMT+0 - Completed - We are pleased to inform you that the scheduled maintenance has been successfully completed. The total downtime was only 5 minutes, from 01:47 to 01:52 (UTC+1). Thank you for your patience and understanding. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>00:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>00:30:00</var> GMT+0</small><br><strong>Identified</strong> - We will be conducting scheduled maintenance to upgrade our routers and firewalls in the Mannouba datacenter, specifically in Rack 1 and Rack 2\. This essential upgrade will enhance the security and performance of our network infrastructure. **Impact:** During this maintenance window, there may be a potential downtime of approximately 10 to 30 minutes. Some services hosted on our network might be temporarily unavailable during this period. **Main Upgrades:** * Upgrading the firmware of our routers and firewalls to improve network security. * Adding a new internet provider for uplink failover from Orange Tunisia. We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to improve our services. If you have any questions or need further assistance, please contact our support team. Thank you for your cooperation. **Oxahost Team**.</p> <p><small>Jun <var data-var='date'> 24</var>, <var data-var='time'>01:24:59</var> GMT+0</small><br><strong>Completed</strong> - We are pleased to inform you that the scheduled maintenance has been successfully completed. The total downtime was only 5 minutes, from 01:47 to 01:52 (UTC+1). Thank you for your patience and understanding..</p> ]]> Mon, 24 Jun 2024 00:30:00 +0000 https://oxahost-status.com/maintenance/clxm0cpgd27040bon1z74j9o6w https://oxahost-status.com/maintenance/clxm0cpgd27040bon1z74j9o6w OpenVZ VZ2 server does not respond to ping. Type: Incident Duration: 7 hours and 27 minutes Affected Components: Virtual Private Servers Mar 26, 01:25:26 GMT+0 - Resolved - A reboot has been performed, the server responds to ping again. Our engineers will do what is necessary to find out the cause of the problem and resolve it. Mar 26, 01:18:00 GMT+0 - Investigating - Our technicians have scheduled an immediate intervention. Type: Incident

Duration: 7 hours and 27 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>01:25:26</var> GMT+0</small><br><strong>Resolved</strong> - A reboot has been performed, the server responds to ping again. Our engineers will do what is necessary to find out the cause of the problem and resolve it..</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>01:18:00</var> GMT+0</small><br><strong>Investigating</strong> - Our technicians have scheduled an immediate intervention..</p> ]]> Tue, 26 Mar 2024 01:18:00 +0000 https://oxahost-status.com/incident/clu7oz29s44263bdom2p316efr https://oxahost-status.com/incident/clu7oz29s44263bdom2p316efr Performance Degradation on CP9.TN.OXA.HOST cPanel Hosting Server Type: Incident Duration: 2 days and 12 hours Affected Components: cPanel /WHM Shared Hosting Mar 23, 03:08:00 GMT+0 - Resolved - The performance degradation issue on the [CP9.TN.OXA.HOST](http://CP9.TN.OXA.HOST) cPanel hosting server has been resolved, and the server is now stable. **Root Cause** The issue was identified as being caused by a full backup, which affected the server performance. **Resolution** Backup settings will be adapted to prevent similar incidents in the future and ensure that server performance is not impacted. Mar 23, 02:43:00 GMT+0 - Identified - The performance degradation issue on the [CP9.TN.OXA.HOST](http://CP9.TN.OXA.HOST) cPanel hosting server has been resolved. The server is now under monitoring to ensure stability. **Next Steps** 1. Continue monitoring the server to ensure that the performance remains stable. 2. Conduct a post-incident review to identify the root cause and implement preventive measures. Mar 23, 02:08:00 GMT+0 - Investigating - We are currently experiencing performance degradation on the [CP9.TN.OXA.HOST](http://CP9.TN.OXA.HOST) cPanel hosting server for shared hosting services. **Impact** * Users may experience slow loading times and delays in accessing their websites and cPanel. * This may affect the overall user experience for our shared hosting customers. **Next Steps** 1. Identify the root cause of the performance degradation. 2. Implement necessary fixes to restore normal server performance. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly. Type: Incident

Duration: 2 days and 12 hours

Affected Components:

<p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>03:08:00</var> GMT+0</small><br><strong>Resolved</strong> - The performance degradation issue on the [CP9.TN.OXA.HOST](http://CP9.TN.OXA.HOST) cPanel hosting server has been resolved, and the server is now stable. **Root Cause** The issue was identified as being caused by a full backup, which affected the server performance. **Resolution** Backup settings will be adapted to prevent similar incidents in the future and ensure that server performance is not impacted..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>02:43:00</var> GMT+0</small><br><strong>Identified</strong> - The performance degradation issue on the [CP9.TN.OXA.HOST](http://CP9.TN.OXA.HOST) cPanel hosting server has been resolved. The server is now under monitoring to ensure stability. **Next Steps** 1. Continue monitoring the server to ensure that the performance remains stable. 2. Conduct a post-incident review to identify the root cause and implement preventive measures..</p> <p><small>Mar <var data-var='date'> 23</var>, <var data-var='time'>02:08:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing performance degradation on the [CP9.TN.OXA.HOST](http://CP9.TN.OXA.HOST) cPanel hosting server for shared hosting services. **Impact** * Users may experience slow loading times and delays in accessing their websites and cPanel. * This may affect the overall user experience for our shared hosting customers. **Next Steps** 1. Identify the root cause of the performance degradation. 2. Implement necessary fixes to restore normal server performance. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly..</p> ]]> Sat, 23 Mar 2024 02:08:00 +0000 https://oxahost-status.com/incident/clu87moig130709e0ooq0lmlmb8 https://oxahost-status.com/incident/clu87moig130709e0ooq0lmlmb8 Timing out connection to .CI domains whois server Type: Incident Duration: 17 days Affected Components: Domains API & Billing Mar 20, 17:34:00 GMT+0 - Identified - We have identified that the problem is general across all .CI domains, indicating a broader issue with NCI .CI whois server. Next Steps 1. Continue monitoring the situation for any changes. 2. Collaborate with NCI to resolve the issue. 3. Provide regular updates on the status of the incident. Mar 25, 09:34:00 GMT+0 - Resolved - Problem is now resolved by NIC CI tech team. Registrations and Whois are back online. Mar 20, 13:34:00 GMT+0 - Investigating - Issue We are currently experiencing timeouts when attempting to connect to the whois server for .CI domains. Impact * Users may experience delays or failures when performing whois lookups for .CI domains. * This may impact our ability to provide accurate domain registration information for .CI domains. Type: Incident

Duration: 17 days

Affected Components:

<p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>17:34:00</var> GMT+0</small><br><strong>Identified</strong> - We have identified that the problem is general across all .CI domains, indicating a broader issue with NCI .CI whois server. Next Steps 1. Continue monitoring the situation for any changes. 2. Collaborate with NCI to resolve the issue. 3. Provide regular updates on the status of the incident..</p> <p><small>Mar <var data-var='date'> 25</var>, <var data-var='time'>09:34:00</var> GMT+0</small><br><strong>Resolved</strong> - Problem is now resolved by NIC CI tech team. Registrations and Whois are back online..</p> <p><small>Mar <var data-var='date'> 20</var>, <var data-var='time'>13:34:00</var> GMT+0</small><br><strong>Investigating</strong> - Issue We are currently experiencing timeouts when attempting to connect to the whois server for .CI domains. Impact * Users may experience delays or failures when performing whois lookups for .CI domains. * This may impact our ability to provide accurate domain registration information for .CI domains..</p> ]]> Wed, 20 Mar 2024 13:34:00 +0000 https://oxahost-status.com/incident/clu7cnig365650y4mxbyp7qzbw https://oxahost-status.com/incident/clu7cnig365650y4mxbyp7qzbw