Duration: 2 hours

Affected Components: DC4 : Tunis - Tunisia

Jul 9, 11:24:03 GMT+0
Identified - As part of our infrastructure resilience plan, Oxahost will be performing a critical network upgrade to integrate a second independent Internet uplink. This deployment introduces carrier-level redundancy, eliminating single points of failure and protecting your services against future upstream provider outages. During this window, our engineering team will route and test the new configuration. Please expect the following network behavior: * **Performance Degradation:** Network performance may be temporarily degraded during the testing phases. * **Connectivity Fluctuations:** You may experience **intermittent packet loss, increased latency, or brief micro-cuts** as traffic converges onto the new path. * **Server & Data Integrity:** This maintenance is strictly at the network layer. Your servers, applications, and data will remain fully intact and running. We apologize for this temporary disruption, which is necessary to significantly harden our network infrastructure against future backbone failures. Real-time progress updates will be posted here..

Jul 12, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

Jul 12, 02:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 1 day, 6 hours and 15 minutes

Affected Components: DC4 : Tunis - Tunisia

Jun 25, 05:55:37 GMT+0
Investigating - We are currently investigating this incident..

Jun 25, 06:43:05 GMT+0
Monitoring - Upstream carrier issue identified and mitigated by the operator. We are currently in the monitoring phase to verify full recovery..

Jun 25, 07:12:00 GMT+0
Identified - We are experiencing a reoccurrence of service disruptions. Our team is actively investigating the incident and will provide updates as they become available. .

Jun 25, 10:02:44 GMT+0
Identified - Our upstream telecom partner has confirmed they are mitigating a large-scale Distributed Denial of Service (DDoS) attack targeting the national network backbone. The provider is actively working on mitigation strategies, but some disruptions continue. We sincerely apologize for the impact on your services and appreciate your patience as we navigate this major infrastructure event..

Jun 25, 13:44:44 GMT+0
Monitoring - Uplink has been stable for more than two hours now. We are continuing to monitor the situation closely, and if there are no further interruptions, we will close the incident. Thank you again for your patience!.

Jun 26, 12:10:36 GMT+0
Resolved - Following 24 hours of continuous monitoring confirming full network stability, this incident is now officially closed. A comprehensive incident report will be published on our blog within the next 48 hours. This post will detail the root cause of the upstream operator outage and outline the technical measures we are implementing to prevent this type of issue in the future. Thank you for your patience..

Duration: 2 hours and 14 minutes

Affected Components: Virtual Private Servers

Jun 11, 03:23:02 GMT+0
Resolved - This incident has been resolved..

Jun 11, 01:08:51 GMT+0
Investigating - We are currently investigating this incident..

Jun 11, 02:39:32 GMT+0
Monitoring - We identified a hardware issue. We implemented a fix and are currently monitoring the result..

Duration: 26 minutes

Affected Components: Oxahost Website, Oxahost Partners Platform & Reseller API, Oxahost Hotline & Support

Jun 9, 23:00:00 GMT+0
Identified - We will be performing a routine system update on our primary account management platform to improve security, system stability, and overall performance. ### What to Expect During the Update: * **Client Area Impact:** The client area, billing portal, and support ticketing system will be temporarily unavailable. You will not be able to log in, pay invoices, or open tickets through the dashboard during this window. * **Your Websites & Servers:** **All active hosting services, websites, VPS, and dedicated servers will remain completely unaffected.** Your sites will stay online and fully accessible to your visitors. * **Data & Backups:** All client data, invoices, and settings are fully backed up and completely secure. ### What You Should Do: > **Recommendation:** If you have urgent billing transactions or non-critical support requests, please try to complete them before the maintenance window begins. If you encounter a critical emergency during this period, you can still reach our support team directly at [**help@oxahost.support**](mailto:help@oxahost.support) **and +216 31 376 473** Thank you for your patience and understanding as we work to upgrade our infrastructure and provide you with a better experience. ### .

Jun 9, 23:00:01 GMT+0
Identified - Maintenance is now in progress.

Jun 9, 23:26:18 GMT+0
Completed - Maintenance has completed successfully..

Duration: 1 hour

Affected Components: DC2: Mannouba-Tunisia

May 7, 00:00:00 GMT+0
Identified - Upstream network maintenance (Ooredoo Tunisia) is scheduled for Thursday, May 7, 2026, between 01:00 AM and 02:00 AM (GMT+1). During this window, services hosted exclusively in our Agba/Mannouba Datacenter may experience several minutes of downtime or degraded performance due to router restarts. All other locations will operate normally. Thank you for your patience..

May 7, 00:00:01 GMT+0
Identified - Maintenance is now in progress.

May 7, 01:00:00 GMT+0
Completed - Maintenance has completed successfully.

Duration: 4 hours and 23 minutes

Affected Components: DC2: Mannouba-Tunisia

Dec 19, 11:21:16 GMT+0
Resolved - The incident is now fully resolved. Following the implemented fix, we have completed more than 3-hour observation window with no further performance degradation or service interruptions. System metrics have returned to baseline, and all services are operating normally..

Dec 19, 06:58:29 GMT+0
Investigating - We are currently experiencing intermittent connectivity issues within our **DC2 Data Center** affecting services routed through **Ooredoo**..

Dec 19, 07:58:55 GMT+0
Monitoring - Operator "Ooredoo" has implemented a fix and services are back to normal, we are currently monitoring the result..

Duration: 4 days

Affected Components: Oxahost Website, Oxahost Partners Platform & Reseller API, Oxahost Hotline & Support, , , Domains API & Billing, Oxahost Systems → Domains →

Dec 2, 02:00:00 GMT+0
Identified - We are currently performing a mega update affecting the client area. All other services remain fully operational. Our team is working to restore access as quickly as possible. Thank you for your understanding..

Dec 2, 14:00:00 GMT+0
Identified - Our systems have been successfully updated. Thank you for your patience. You can now use our support ticketing system without any issues. We’re continuously working to enhance our services and provide you with an even better experience. If you encounter any problems or notice any misconfigurations, please don’t hesitate to contact our support team..

Dec 6, 02:00:00 GMT+0
Completed - Maintenance has completed successfully..

Duration: 7 hours and 55 minutes

Affected Components: Virtual Private Servers

Jun 5, 11:10:00 GMT+0
Monitoring - We implemented a fix and are currently monitoring the result..

Jun 5, 05:14:44 GMT+0
Investigating - We are observing degraded performance on the COMPUTE10 VPS node. Affected virtual machines may experience higher CPU load, slower I/O, or intermittent time-outs. Our engineering team is actively running diagnostics to identify the root cause and mitigate the impact. No other compute nodes are affected at this time. We will provide an update soon if we have new information. Thank you for your patience and understanding..

Jun 5, 13:10:00 GMT+0
Resolved - This incident has been resolved..

Duration: 4 hours and 5 minutes

Affected Components: Oxahost Website

Jun 5, 01:00:00 GMT+0
Identified - We are currently performing an update affecting the client area. All other services remain fully operational. Our team is working to restore access as quickly as possible. Thank you for your understanding..

Jun 5, 05:05:25 GMT+0
Completed - Maintenance has completed successfully..

Duration: 4 hours

Affected Components: Oxahost Website, Oxahost Hotline & Support, Oxahost Partners Platform & Reseller API

May 1, 03:00:00 GMT+0
Completed - Maintenance has completed successfully.

Apr 30, 23:00:00 GMT+0
Identified - **Scheduled Maintenance Notice** We will be performing important system upgrades, which will temporarily make the Client Area unavailable for approximately 4 hours. During this period, you will not be able to submit tickets online. If you require assistance, please reach out via phone or live chat. Websites, servers, and domains will remain unaffected. We appreciate your understanding and will do our best to minimize the downtime. Thank you for your cooperation..

Duration: 12 hours and 1 minute

Affected Components: DC1: Ben Arous-Tunisia

Dec 20, 00:00:00 GMT+0
Monitoring - Switch loop detected. We replaced hardware and resolved the issue. Now we intensively monitor for 8 hours. We're sorry for any inconvenience..

Dec 19, 21:35:48 GMT+0
Investigating - We are currently investigating this incident..

Dec 20, 09:37:03 GMT+0
Resolved - No downtime observed. Since more than 8 hours. Incident closed..

Duration: 2 hours

Affected Components: Oxahost Hotline & Support

Dec 5, 19:00:00 GMT+0
Completed - Maintenance has completed successfully.

Dec 5, 17:00:00 GMT+0
Identified - We would like to inform you that we will be performing scheduled maintenance to update our hotline systems at Oxahost. This operation aims to improve the quality of our telephone support and offer you even better service. **Affected Services:** The following hotline numbers will be temporarily unavailable during the maintenance: * **(00216) 36 011 291** * **(00216) 36 011 290** **Alternative Contact Methods During the Maintenance:** * **Ticket System**: Via your client area on our website. * **Email (for active clients only)**: You can write to us at [help@oxahost.support](mailto:help@oxahost.support) * **Online Chat**: Available on our site for real-time assistance. We apologize for any inconvenience caused and thank you for your understanding. Our team is doing everything necessary to restore services as soon as possible..

Dec 5, 17:00:01 GMT+0
Identified - Maintenance is now in progress.

Duration: 6 hours and 3 minutes

Affected Components: Virtual Private Servers, DC2: Mannouba-Tunisia

Aug 10, 15:08:53 GMT+0
Resolved - After closely monitoring the services for a period of 5 hours, we are pleased to confirm that the system is stable with no further issues detected. We are confident that the situation has been fully resolved, and we are closing this incident. Should any concerns arise, please don't hesitate to reach out to our support team. Thank you for your patience and understanding..

Aug 10, 09:06:00 GMT+0
Investigating - We are currently investigating this incident..

Aug 10, 09:49:00 GMT+0
Monitoring - We identified a hardware failure within the hypervisor, which has since been replaced by our data center engineers. All services are now fully operational, and we are actively monitoring the situation to ensure continued stability..

Duration: 2 hours

Affected Components: DC2: Mannouba-Tunisia

Jun 24, 00:30:01 GMT+0
Identified - Maintenance is now in progress.

Jun 24, 00:30:00 GMT+0
Identified - We will be conducting scheduled maintenance to upgrade our routers and firewalls in the Mannouba datacenter, specifically in Rack 1 and Rack 2\. This essential upgrade will enhance the security and performance of our network infrastructure. **Impact:** During this maintenance window, there may be a potential downtime of approximately 10 to 30 minutes. Some services hosted on our network might be temporarily unavailable during this period. **Main Upgrades:** * Upgrading the firmware of our routers and firewalls to improve network security. * Adding a new internet provider for uplink failover from Orange Tunisia. We apologize for any inconvenience this may cause and appreciate your understanding and patience as we work to improve our services. If you have any questions or need further assistance, please contact our support team. Thank you for your cooperation. **Oxahost Team**.

Jun 24, 01:24:59 GMT+0
Completed - We are pleased to inform you that the scheduled maintenance has been successfully completed. The total downtime was only 5 minutes, from 01:47 to 01:52 (UTC+1). Thank you for your patience and understanding..

Duration: 7 hours and 27 minutes

Affected Components: Virtual Private Servers

Mar 26, 01:25:26 GMT+0
Resolved - A reboot has been performed, the server responds to ping again. Our engineers will do what is necessary to find out the cause of the problem and resolve it..

Mar 26, 01:18:00 GMT+0
Investigating - Our technicians have scheduled an immediate intervention..

Duration: 2 days and 12 hours

Affected Components: cPanel /WHM Shared Hosting

Mar 23, 03:08:00 GMT+0
Resolved - The performance degradation issue on the [CP9.TN.OXA.HOST](http://CP9.TN.OXA.HOST) cPanel hosting server has been resolved, and the server is now stable. **Root Cause** The issue was identified as being caused by a full backup, which affected the server performance. **Resolution** Backup settings will be adapted to prevent similar incidents in the future and ensure that server performance is not impacted..

Mar 23, 02:43:00 GMT+0
Identified - The performance degradation issue on the [CP9.TN.OXA.HOST](http://CP9.TN.OXA.HOST) cPanel hosting server has been resolved. The server is now under monitoring to ensure stability. **Next Steps** 1. Continue monitoring the server to ensure that the performance remains stable. 2. Conduct a post-incident review to identify the root cause and implement preventive measures..

Mar 23, 02:08:00 GMT+0
Investigating - We are currently experiencing performance degradation on the [CP9.TN.OXA.HOST](http://CP9.TN.OXA.HOST) cPanel hosting server for shared hosting services. **Impact** * Users may experience slow loading times and delays in accessing their websites and cPanel. * This may affect the overall user experience for our shared hosting customers. **Next Steps** 1. Identify the root cause of the performance degradation. 2. Implement necessary fixes to restore normal server performance. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue promptly..

Duration: 17 days

Affected Components: Domains API & Billing

Mar 20, 17:34:00 GMT+0
Identified - We have identified that the problem is general across all .CI domains, indicating a broader issue with NCI .CI whois server. Next Steps 1. Continue monitoring the situation for any changes. 2. Collaborate with NCI to resolve the issue. 3. Provide regular updates on the status of the incident..

Mar 25, 09:34:00 GMT+0
Resolved - Problem is now resolved by NIC CI tech team. Registrations and Whois are back online..

Mar 20, 13:34:00 GMT+0
Investigating - Issue We are currently experiencing timeouts when attempting to connect to the whois server for .CI domains. Impact * Users may experience delays or failures when performing whois lookups for .CI domains. * This may impact our ability to provide accurate domain registration information for .CI domains..