Oxahost - Upstream connectivity issues – Incident details

Upstream connectivity issues

Resolved30 hours 14 minutes

Affected

Datacenters

Partial outage from 5:55 AM to 6:43 AM, Operational from 6:43 AM to 7:12 AM, Partial outage from 7:12 AM to 10:02 AM, Operational from 1:44 PM to 12:10 PM

DC4 : Tunis - Tunisia

Partial outage from 5:55 AM to 6:43 AM, Operational from 6:43 AM to 7:12 AM, Partial outage from 7:12 AM to 10:02 AM, Operational from 1:44 PM to 12:10 PM

  • ResolvedUTC

    Following 24 hours of continuous monitoring confirming full network stability, this incident is now officially closed.

    A comprehensive incident report will be published on our blog within the next 48 hours. This post will detail the root cause of the upstream operator outage and outline the technical measures we are implementing to prevent this type of issue in the future. Thank you for your patience.

  • MonitoringUTC

    Uplink has been stable for more than two hours now. We are continuing to monitor the situation closely, and if there are no further interruptions, we will close the incident. Thank you again for your patience!

  • UpdateUTC

    Our upstream telecom partner has confirmed they are mitigating a large-scale Distributed Denial of Service (DDoS) attack targeting the national network backbone. The provider is actively working on mitigation strategies, but some disruptions continue. We sincerely apologize for the impact on your services and appreciate your patience as we navigate this major infrastructure event.

  • IdentifiedUTC

    We are experiencing a reoccurrence of service disruptions. Our team is actively investigating the incident and will provide updates as they become available.

  • MonitoringUTC

    Upstream carrier issue identified and mitigated by the operator. We are currently in the monitoring phase to verify full recovery.

  • InvestigatingUTC
    We are currently investigating this incident.