Oxahost - Some VPS are unreachable on COMPUTE7 – Incident details

Some VPS are unreachable on COMPUTE7

Resolved6 hours 2 minutes

Affected

Datacenters

Operational from 9:06 AM to 3:08 PM

DC2: Mannouba-Tunisia

Operational from 9:06 AM to 3:08 PM

Private Servers

Partial outage from 9:06 AM to 9:49 AM, Operational from 9:49 AM to 3:08 PM

Virtual Private Servers

Partial outage from 9:06 AM to 9:49 AM, Operational from 9:49 AM to 3:08 PM

  • ResolvedUTC

    After closely monitoring the services for a period of 5 hours, we are pleased to confirm that the system is stable with no further issues detected. We are confident that the situation has been fully resolved, and we are closing this incident.

    Should any concerns arise, please don't hesitate to reach out to our support team. Thank you for your patience and understanding.

  • MonitoringUTC

    We identified a hardware failure within the hypervisor, which has since been replaced by our data center engineers. All services are now fully operational, and we are actively monitoring the situation to ensure continued stability.

  • InvestigatingUTC
    We are currently investigating this incident.